1. Introduction
CTV AI ("we", "us", or "our") operates the ctvai.in website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
Information you provide
- Account registration details (name, email address, phone number)
- Business information (company name, website URL, industry)
- Payment and billing information
- Communications with our support team
- Content you upload for ad creatives
Information collected automatically
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, features used, campaign interactions)
- IP address and approximate location
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our advertising platform
- Generate AI-powered ad creatives based on your business details
- Process transactions and manage your account
- Deliver campaign performance reports and analytics
- Communicate with you about updates, support, and promotional offers
- Improve our services and develop new features
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your data with:
- Advertising partners — OTT platforms (e.g., Hotstar, JioCinema, Zee5) to deliver your campaigns
- Service providers — Payment processors, cloud hosting, analytics tools
- Legal authorities — When required by law, regulation, or legal process
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS), secure data storage, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Campaign data and analytics are retained for up to 24 months after campaign completion. You may request deletion of your data at any time.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@ctvai.in.
8. Cookies
We use cookies and similar technologies for essential functionality, analytics, and to remember your preferences. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our platform.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use after changes constitutes acceptance.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@ctvai.in
- Support: Help Center